By Paul Klink, Executive Managing Director, Investor Services
Goods and services have grown increasingly commoditized, creating a dynamic shift toward buying an idea or experience over a product or service. The world’s most respected customer service brands understand customer
By Ben Comm, Senior Managing Director
In the article, “Tenant Confidential: What They’re Not Telling You – And Why” in the March/April 2017 issue of BOMA Magazine, John Salustri takes a close look at why the relationship between building tenants
By Russell Copeland, Group Manager
Chess is not just a board game. In an office environment, C.H.E.S.S. (cleanliness, hygiene, efficiency, sustainability, and satisfaction) drives the tenant experience. Recently, Kimberly-Clark hosted a webinar discussing C.H.E.S.S. and how it plays an integral role