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Citizens Bank Cuts Ribbon at New Rhode Island Campus

Following a 33-month development process, roughly 3,000 Citizens Bank corporate employees in Rhode Island are now up and running at the company’s new corporate campus in Johnston, Rhode Island.

The 123-acre build-to-suit complex – overseen by Cushman & Wakefield’s Project and Development Services team – includes five buildings with 424,673 square feet of space, including a new state-of-the-art call center, as well as a 1,263-space parking garage and additional surface lots.

Completion of a Major Redevelopment

The team involved in the project began the process in June 2016, with the initial focus on the preparation of the location itself. The site – four acres of which had previously served as landfill – required a great deal of remediation prior to construction.

In addition to landfill cleanup, the site plan required crews to blast 129,000 tons of rock – all of which is being used as landscaping material at the campus.

Construction of the Campus in July 2017

After the land was ready for construction, crews began pouring the foundations for the campus and began work on the buildings themselves. Now, just over two years later, the campus is fully up and running.

“We believe that this dynamic work environment will help further connect our colleagues to the bank’s mission and values in meaningful ways,” said Bruce Van Saun, Chairman and CEO, Citizens Financial Group.”

Multiple local and state officials – including Johnston Mayor Joseph Polisena, Governor Gina Raimondo, Senators Jack Reed and Sheldon Whitehouse, and U.S. Representatives Jim Langevin and David Cicilline – attended the ribbon cutting ceremony, with Raimondo calling Citizens’ impact in Rhode Island “a wonderful partnership.”

The project has also made multiple impacts off-campus. Citizens’ partnered with local and federal transportation officials on the construction of new highway ramps off of I-295, which will make it easier for employees to get to work.

There are also additional infrastructure improvements for surrounding homeowners, putting in roughly two miles of new water service and 1.25 miles of new sewer service with no assessment or hookup fees for those residents.

Spotlight on Employee Wellness and Collaboration

The completed Citizens Bank Campus in Johnston, RI

The roughly 3,000 employees, who will now work at the campus, had been spread across three different locations, some with older designs and layouts which weren’t as conducive to collaboration.

Layouts in the new space use open office concepts and put a focus on natural light. No employee in the space sits more than 45 feet from glass.

“We want our employees to be happy,” says Mike Knipper, Citizens Bank’s Executive Vice President of Property Strategy, who also touts the flexibility of the campus. “This space will be incredibly agile, with colleagues having the ability to go into a meeting room for a private meeting at any time.”

The campus also takes advantage of modern technology in terms of security and safety, hosting a medical center with a nurse practitioner on-site. The grounds are monitored both with a drone as well as a roving security robot assigned to the parking areas, and the campus was designed in concert with Citizens’ facility management team to create both a safer work site and finished campus.

The focus on wellness also extends to other campus features. Employees can take advantage of a new café with various food options, as well as a wellness center, fitness center, two bocce courts, a sand volleyball court, soccer field, a baseball/softball field, two basketball courts, two tennis courts, and four walking/fitness loops.

In addition to corporate uses, the soccer and baseball fields will also be utilized by the public, in partnership with the Johnston Little League and other local groups.


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